Terms of Service

1. Agreement

These Terms of Service (“Terms”) govern your use of dalaad.com and any services provided by Dala Ad Agency LLC (“Dala Ad,” “we,” “us,” or “our”), a limited liability company organized under the laws of Minnesota. By requesting a quote, placing an order, or engaging our services, you agree to these Terms.

2. Services

Dala Ad Agency provides the following categories of services:

• Commercial Printing — offset printing, digital printing, large-format printing, and specialty finishing.
• Promotional Products — sourcing, decorating (direct-to-film, embroidery, screen printing), and fulfillment of branded merchandise.
• Web Design & Development — design, development, and launch of websites, e-commerce stores, and custom web applications.
• Web Hosting — managed hosting, domain registration and transfer, ongoing site maintenance, and technical support.
• Marketing Services — brand strategy, graphic design, copywriting, and campaign management.

Specific deliverables, timelines, and pricing are agreed upon in writing (email, quote, or formal proposal) prior to production beginning.

3. Quotes and Orders

All quotes are valid for 30 days from the date of issue unless otherwise stated. Prices are subject to change after that period, or if the scope of work changes. An order is considered accepted when you provide written approval (including email) and any required deposit has been received.

We reserve the right to decline any order at our discretion, including orders that contain content that is unlawful, defamatory, or that infringes on third-party rights.

4. Payment

Unless otherwise agreed in writing:

• New clients are required to pay 50% of the project total as a deposit before production begins, with the balance due upon completion or delivery.
• Established accounts may be invoiced net-15 or net-30 at our discretion.
• Promotional products orders require payment in full or a deposit sufficient to cover vendor costs before the order is placed.
• Web hosting and maintenance services are billed monthly or annually in advance.

Accounts more than 30 days past due may be subject to a 1.5% monthly finance charge. We reserve the right to suspend hosted services for accounts that remain unpaid after 15 days of notice.

5. Proofs and Client Approval

For print and promotional products, we provide a digital proof before production. You are responsible for reviewing all proofs carefully — including spelling, colors, dimensions, and contact information. Production begins only after written approval is received.

Once you have approved a proof and production has begun, Dala Ad Agency is not responsible for errors that were present in the approved proof. If you discover an error in an approved proof after production has started, we will make reasonable efforts to correct it, but additional charges and delays may apply.

Color: Digital proofs are accurate representations but are not a guarantee of exact color match due to differences in monitor calibration and printing processes. If exact color matching is required, please request a press proof or physical sample prior to final production.

6. Turnaround and Delivery

Estimated turnaround times begin when we have received written proof approval, payment or deposit, and all required files. Turnaround times are estimates, not guarantees, and may be affected by equipment availability, supplier delays, or circumstances beyond our control.

We are not liable for delays caused by shipping carriers, weather, or other events outside our control. Rush orders may be accommodated when capacity allows and are subject to additional fees.

7. Cancellations and Refunds

Orders cancelled before production begins are eligible for a refund of any deposit paid, less any costs already incurred (design time, file preparation, vendor deposits). Orders cancelled after production has begun are not eligible for a refund, and you remain responsible for any costs incurred to that point.

If we produce materials that do not match the approved proof due to our error, we will reprint or refund at our discretion. Claims must be made within 7 days of delivery.

8. Artwork and Intellectual Property

You represent and warrant that you own or have the legal right to use all artwork, logos, photographs, copy, and other content you provide to us. You grant Dala Ad Agency a license to use your provided content solely for the purpose of producing the agreed-upon work.

Original design work created by Dala Ad Agency remains our property until payment is made in full. Upon receipt of full payment, you receive a license to use the delivered work for your business purposes. We retain the right to display finished work in our portfolio unless you request otherwise in writing.

You are responsible for obtaining any necessary licenses for fonts, stock photography, or other third-party assets included in work you submit to us.

9. Web Design and Development

Web projects proceed in phases agreed upon in the project proposal. You are responsible for providing content, feedback, and approvals in a timely manner. Delays caused by client inaction may result in adjusted timelines and additional fees.

Upon final payment, you own the website content and custom code developed for your project. We retain any proprietary tools, frameworks, or reusable components developed independently. Third-party plugins, themes, and platform licenses are subject to their own terms.

10. Web Hosting and Uptime

We make commercially reasonable efforts to maintain uptime for hosted websites. We do not guarantee uninterrupted service. Scheduled maintenance windows will be announced in advance when possible.

You are responsible for keeping your passwords and account credentials secure. We are not liable for unauthorized access to your account resulting from your failure to maintain credential security.

We reserve the right to suspend or terminate hosting services for accounts that are used to distribute malware, spam, or unlawful content, or that materially impact server performance for other users.

We perform routine backups as a courtesy, but you are responsible for maintaining your own backups of critical website data and content. We are not liable for data loss.

11. Limitation of Liability

To the fullest extent permitted by law, Dala Ad Agency's total liability for any claim arising out of or related to our services shall not exceed the amount you paid us for the specific service giving rise to the claim in the 90 days preceding the claim.

We are not liable for indirect, incidental, consequential, or punitive damages of any kind, including lost profits or lost business opportunities, even if we have been advised of the possibility of such damages.

12. Indemnification

You agree to indemnify and hold harmless Dala Ad Agency LLC and its members, employees, and contractors from any claims, damages, or expenses (including reasonable attorney's fees) arising from your use of our services, your content, or your violation of these Terms or any applicable law.

13. Governing Law and Disputes

These Terms are governed by the laws of the State of Minnesota, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Washington County, Minnesota, and you consent to personal jurisdiction in those courts.

14. Changes to These Terms

We may update these Terms from time to time. The effective date at the top of this page reflects the most recent revision. Continued use of our services after a change constitutes acceptance of the updated Terms.

15. Contact

Dala Ad Agency LLC
Scandia, MN
sales@dalaad.com
(651) 338-8072